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Comments
A suggestion box is provided in the entrance area for
you to place written comments or suggestions to improve
the service that we provide. Alternatively, if you
prefer, write to the Business Manager.
Complaints
If you feel we have not met your expectations, then
let us know by contacting the practice manager or her
deputy. If you make a written complaint, please address
it to the practice complaints co-ordinator. We shall
normally try to acknowledge it within 48 working hours
of receipt.
In line with the NHS complaints procedure you should
receive a more full response from the practice within 10
working days. Any medical issues will be passed to the
doctor(s) concerned for comment.
If you feel that the problem has not been resolved
after this then you should contact the Primary Care
Trust (PCT) to whom the practice is contracted to
provide NHS services (Barnsley Primary Care Trust,
Kendray Hospital, Doncaster Road, Barnsley. Tel 01226
730000).
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